Levi’s® Stadium Tour Guide - Forty Niners Stadium Management Company (Santa Clara, CA)
The Levi’s® Stadium Tour Guide reports to the Tour Program Leads and Tour Program Manager and responsibilities are to engage with all aspects of Stadium Experiences. This position can be considered a jack-of-all-trades, facilitating various types of guest engagement experiences at Levi’s® Stadium. The responsibilities for this role include but are not limited to support and ownership in the following areas:
Levi’s® Stadium Experiences operation and service
Stadium Experience guest check-in
Special Event support
Ticketing and wristbanding support
Tours within Corporate settings (Special Events and Team Building activities)
Private and Public Tours
Provide fulfilling and quality experiences for all guests who partake in the stadium Experiences, including Corporate Team Building activities, Special Events, Private Tour Groups, and Public Tours.
Provide quality customer service with guest check-in, guest engagement, and guiding guests safely through the stadium.
Provide best-in-class tour experiences with excellent public speaking skills and guest interaction; provide a cohesive, timely, engaging, and factual tour script delivery; be knowledgeable of 49ers history, facts regarding the stadium infrastructure, and all past, present, and future stadium events.
Assist the Tour Program Leads in day-to-day tasks and route operations
Be knowledgeable of our app-based Team Building activities and how to read a group; provide assistance with the app when needed/requested by groups
Participate in quarterly training sessions regarding tour script updates, any updates in program policies, and review of customer service performance.
Bachelor’s degree (or currently pursuing degree) from a four year accredited college preferred, OR equivalent tour program experience, cross-collaboration experience, and independent work ethic
Ability to work flexible hours as needed, including weekends and some holidays
Excellent written and oral communications skills
Guest engagement experience a plus
Professional and clean appearance
Experience with corporate audiences a plus
Excellent public speaking skills
Ability to gracefully handle stress under pressure
Ability to control large groups independently and with co-workers
Positivity, charisma, patience, and flexibility are integral
Desire and willingness to collaborate with fellow employees
Excellent critical thinking skills and the ability to think on one’s feet; excellent reactive and proactive skills
Ability to adhere to program standards and expectations
Maximum of 29 hours/week
Shifts include evenings, weekdays, weekends, and some holidays
When you apply for this job online, you will be required to answer the following questions:
1. Are you currently living in the Bay Area?
2. Do you have experience speaking to large groups?
3. Do you have experience in guest and/or customer service?