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Stadium Operations/Security: Event Guest Relations
Part-Time Mobility Services Coordinator - 49ers Stadium Mangement Company (Santa Clara, CA)

The Mobility Services Coordinator, acting under the general direction of the Senior Manager, Guest Services performs essential support duties for the Guest Service Department on a part-time basis.  The Mobility Services Coordinator represents the Guest Service Department with guests and inter-departmentally within the 49ers Stadium Management organization.

The purpose of the Mobility Services Coordinator is to put the Levi’s® Stadium team in the best possible position to exceed the expectations of our guests with an emphasis on those with special needs.

This is a non-exempt, part-time position. Hours are scheduled based on variable event and project schedules.

Major Areas & Representative Duties

Event Coordination:

  • Develop and execute plans to assist guests with mobility issues with transportation during ingress and egress of all events.  Giving special attention to the coordination of guest drop-off and pick-up locations.
  • Develop efficient routes within Levi’s® Stadium for guests with mobility issues to access their seating locations.
  • Responsible for sourcing, ordering and maintaining equipment that supports the Mobility Services team.
  • Supervise the efforts of a growing team of 50 or more Mobility Services Attendants and Courtesy Cart Drivers during events.

Scheduling & Assignment

  • Determine Mobility Services staffing levels and positions for all Levi’s® Stadium events.
  • Coordinate the scheduling process for the Mobility Services team members.

Supervision:

  • Coach employees to consistently practice desired performance that enhances the guests’ experience.
  • Communicate Guest Services philosophy to all Mobility Services team members and keep peers advised of Mobility services issues, problems and resolutions.
  • Counsel employees on proper job performance and the need to create a positive, safe guest experience for all Levi’s Stadium® events.
  • Implement process and support systems that consistently measure and improve performance within area of supervision.
  • Develop and maintain organizational charts and staff status depth charts for the Mobility Services team.
  • Effectively communicate with Mobility Services team members to inform and clarify expectations, goals and objectives, policies, procedures and standards.
  • Effectively motivate Mobility Services team members by creating a positive working environment and culture where employees are stimulated and inspired to do their best.
  • Achieve a consistent, easily identified and impressive appearance of each Mobility Servicse team member that enhances service group pride, confidence and teamwork.

Orientation and Training:

  • Develop an annual training module for all Guest Services Representatives to educate them on exceeding the expectations of guests with special needs.
  • Refine and implement an advance training module for all Mobility Services team members above and beyond the basic training provided to Guest Services Representatives.
  • Continually review and refine Mobility Services training program.

Communications:

  • Develop communications for guests with mobility issues via season seat holder mailers and Levi’s® Stadium Website.
  • Develop information to be included in the Playmakers’ Playbook to support all Playmakers (Guest Services Game and Event Staff) in exceeding the expectation of guests with mobility issues.

Other duties as assigned.

Essential Functions:

  1. Possess advanced level of knowledge and experience in assisting people with mobility issues and the ability to train others in those skills.
  2. Develop and maintain excellent guest/employee service via creative problem solving/communication skills (written and oral).
  3. Establish and maintain work priorities and be able to juggle numerous projects and tasks while successfully meeting deadlines.
  4. Demonstrate flexibility and responsiveness to changing priorities.
  5. Must be a successful public speaker able to address large groups of people.
  6. Conduct all job activities with a positive attitude and be enthusiastic in all guest and employee contacts.
  7. Must have working knowledge and experience with Microsoft Office software including but not limited to PowerPoint, Excel, Word, Outlook
  8. Maintain acceptable attendance and punctuality.
  9. Must be detail oriented.

The San Francisco 49ers is an equal opportunity employer.  We encourage all qualified candidates to apply regardless of race, ethnicity, nationality, religion, sex, gender identity, sexual orientation or able-status.

TO APPLY FOR THIS POSITION, PLEASE FOLLOW THIS LINK TO OUR COMPANY JOB SITE:

https://career4.successfactors.com/sfcareer/jobreqcareerpvt?jobId=781&company=SF49SP&username=&st=777591B7A4B052E3976FEEF21A45F2FE443699AE


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Stadium Operations/Security: Event Guest Relations
Stadium Operations Workforce Manager - San Francisco 49ers Stadium Management Company (Santa Clara, CA)

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The Stadium Operations Workforce Manager acting under the general direction of the Senior Manager of Guest Services performs essential support duties for the Stadium Operations Department in managing the workforce.

The role of the Stadium Operations Workforce Manager is to put the Stadium Operations team in the best position to consistently exceed the expectations of Levi’s Stadium guests.

Responsibilities:

Payroll Processing:

  • Administer the time-keeping process in the NOVAtime system for Employee hours worked.
  • Perform a wide-variety of payroll administrative activities, to include the export of hours worked from the NOVAtime system.
  • Update employee personal information and pay rates as needed.
  • Perform a weekly inspection of system output for accuracy and completeness.
  • Provide a labor cost analysis of events.

Administrative:

  • Administer an active roster of 1,000 plus part-time employees that work on event and non-event days at Levi’s Stadium.
  • Assist Human Resources in managing new hire on-boarding documents for Stadium Operations personnel.
  • Administer the Guest Services attendance, tardiness and failure to report policies.
  • Monitor stadium operations personnel’s adherence to scheduling policies
  • Update hiring and training information in the NOVAtime System.
  • Update ushering skills and certifications in the NOVAtime System.
  • Support and administer Guest Services Representative rating systems.
  • Creates, maintains, and updates confidential personnel files of all part-time employees, active and termed.
  • Administer the online employee onboarding process including I-9 Verification and Background Checks.
  • Administer the employee leave of absence process.
  • Communicate daily with front-line ushering staff to answer administrative questions.
  • Handle and coordinate all administrative functions pertaining to employee work-related injury/illness claims.
  • Maintain knowledge of and ensure compliance with employment-related laws and regulations
  • Coordinate and administer coaching & counseling sessions while ensuring constructive feedback.
  • Coordinate with Human Resources on employee relations issues arising from any disciplinary actions taken with employees

Orientation and Training:

  • Assist in the development of training materials; facilitate and present Common Orientation and Ushering Basic Training as needed.

Recruiting and Hiring:

  • Participate as a screener and decision-maker in Stadium Operations hiring process.

Education & Experience:

  • Strong ability to work in a fast paced, ever changing environment and ability to multi-task on a daily basis:
  • Ability to work with minimal supervision, while preserving the strict confidentiality of all data
  • Ability to communicate effectively with technical and non-technical users
  • Excellent time management, organization, punctuality and attendance
  • Must have excellent attention to detail and high accuracy
  • Must possess strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills
  • Must be able to maintain a professional appearance, set an example to employees and follow the Company dress policy
  • Must have truly outstanding customer service and interpersonal communication skills
  • Must be able to identify problems, their sources and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made in order to work through complex issues and meet deadlines
  • Must have an interest and ability to serve others as one of the primary functions of their job
  • Must be a flexible and reliable team player, both within own department and within company as a whole
  • Other Duties as Assigned

The San Francisco 49ers is an equal opportunity employer.  We encourage all qualified candidates to apply regardless of race, ethnicity, nationality, religion, sex, gender identity, sexual orientation or able-status.

To Apply, please follow this link: https://career4.successfactors.com/sfcareer/jobreqcareerpvt?jobId=761&company=SF49SP&username=&st=D4FFA0DE631AEB403F0BE683050E427EB3EA4C8A


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