Jobs, San Francisco 49ers

Current available jobs in Stadium Operations/Security:

Stadium Operations/Security: Event Operations/Management
Levi’s® Stadium Tour Guide - Forty Niners Stadium Management Company (Santa Clara, CA)

The Levi’s® Stadium Tour Guide reports to the Tour Program Leads and Tour Program Manager and responsibilities are to engage with all aspects of Stadium Experiences. This position can be considered a jack-of-all-trades, facilitating various types of guest engagement experiences at Levi’s® Stadium. The responsibilities for this role include but are not limited to support and ownership in the following areas:

-       Levi’s® Stadium Experiences operations and service

-       Stadium Experience guest check-in

-       Special Event support

-       Ticketing and wristbanding support

-       Tours within Corporate settings (Special Events and Team Building activities)

-       Customer Service

-       Private and Public Tours

Primary Responsibilities:

-       Provide fulfilling and quality experiences for all guests who partake in the stadium Experiences, including Corporate Team Building activities, Special Events, Private Tour Groups, and Public Tours.

-       Provide quality customer service with guest check-in, guest engagement, and guiding guests safely through the stadium.

-       Provide best-in-class tour experiences with excellent public speaking skills and guest interaction; provide a cohesive, timely, engaging, and factual tour script delivery; be knowledgeable of 49ers history, facts regarding the stadium infrastructure, and all past, present, and future stadium events.

-       Assist the Tour Program Leads in day-to-day tasks and route operations

-       Be knowledgeable of our app-based Team Building activities and how to read a group; provide assistance with the app when needed/requested by groups

-       Participate in quarterly training sessions regarding tour script updates, any updates in program policies, and review of customer service performance.

Essential Requirements:

-       Bachelor’s degree (or currently pursuing degree) from a four year accredited college preferred, OR equivalent tour program experience, cross-collaboration experience, and independent work ethic

-       Ability to work flexible hours as needed, including weekends and some holidays

-       Excellent written and oral communications skills

-       Guest engagement experience a plus

-       Professional and clean appearance

-       Punctuality

-       Experience with corporate audiences a plus

-       Excellent public speaking skills

-       Ability to gracefully handle stress under pressure

-       Ability to control large groups independently and with co-workers

-       Positivity, charisma, patience, and flexibility are integral

-       Desire and willingness to collaborate with fellow employees

-       Excellent critical thinking skills and the ability to think on one’s feet; excellent reactive and proactive skills

-       Ability to adhere to program standards and expectations




Maximum of 29 hours/week

Shifts include evenings, weekdays, weekends, and some holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you currently living in the Bay Area?
2. Do you have experience speaking to large groups?
3. Do you have experience in guest and/or customer service?

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